Application Consultant

  • Job Reference: 425089032-2
  • Date Posted: 17 November 2021
  • Recruiter: brainlab, inc.
  • Location: Omaha, Nebraska
  • Salary: On Application
  • Sector: Consulting & Corporate Strategy
  • Job Type: Permanent

Job Description

Job Description

Conduct on-site clinical evaluations for new and existing customers to demonstrate the use of products and services to increase the frequency and quality of IGS product usage

Provide on-site consulting, guidance, and assistance to physicians and OR personnel by evaluating options and problem-solving during surgery in order to maximize IGS efficiency and usage

Lead installations and establish functionality at new and existing customer sites

Educate/train physicians and hospital personnel, including OR staff, Radiology, Central Sterile Processing, Biomedical and Information Technologies staff, on the use of IGS products and services

Utilize engineering expertise to contribute to the quality improvement process by recommending product modifications

Act as primary customer liaison, maintaining site visits and regular contact with customers, assessing satisfaction and usage levels, and working to increase revenue via the sale of service contracts, spare/wear parts, upgrades, etc.

Regularly strategize with the Account Manager in your region, evaluating customer situations, open sales projects, and identifying and referring sales leads

Resolve product issues through detailed analysis and utilization of engineering expertise

Keep abreast of new developments regarding Brainlab and competitive IGS products and services via ongoing training and individual research and analysis

Attend IGS Continuing Education annually and maintain annual product certification competency

Promote IGS products and services to surgeons at trade shows

Maximize customer satisfaction

Report and document complaints per Complaint Handling SOP

Perform other duties and responsibilities as required