Service Delivery Manager for Workstations, Peripherals, Multi-Media, and Audio Visual Services

  • Job Reference: 425084575-2
  • Date Posted: 17 November 2021
  • Recruiter: Ironbow
  • Location: Kentucky
  • Salary: On Application
  • Sector: Advert / Media / Entertainment
  • Job Type: Permanent

Job Description

Iron Bow is seeking a Service Delivery Manager (SDM) for Workstations, Peripherals, Multi-Media, and Audio-Visual Services to support a large enterprise program serving the US Army Human Resources Command. This position will focus on keeping the customer satisfied with our service and ensure all our commitments are met. The SDM for Workstations, Peripherals, Multi-Media, and Audio-Visual Services shall provide oversight of Contractor performance and service delivery relating to the Workstation and Peripheral Support Services and the Multi-Media and Audio-Visual Services service lines. The SDM shall also act as an escalation point for, and provide oversight of, the Contractors performing work in these service lines. A qualified Contractor must possess: a minimum of five (5) years of experience developing workstation image baselines, packaging and deploying software applications through enterprise management systems and tools, and ensuring the cyber-security protection for a geographically-dispersed workstation fleet; and demonstrates a work history of successfully designing and implementing enterprise-level IT workstation images, software packages, and services which adhere to DOD cyber-security mandates. Minumum Qualifications: * possess and sustain a project management certification from an industry recognized certification authority such as PMI; possess the required IA and CE certifications for the assigned role and technologies. * Certified to at least Information Assurance Technical (IAT) - II level * Some travel required for this role * Secret Clearance required * Regular, reliable attendance is required Senior level position must possess a professional level or master-level certification which adheres to IA/CE standards and is directly associated to the technologies they are supporting This position and continued employment with Iron Bow Technologies is contingent upon providing documentation of being fully vaccinated for Covid-19 or you must provide documentation to Iron Bow Human Resources supporting a bona fide request for Religious or a Medical Accommodation. Iron Bow Technologies is a leading IT solution provider dedicated to successfully transforming technology investments into business capabilities for government, commercial and healthcare clients. Our depth of technical expertise, global reach and strategic partnerships with industry leaders as well as disruptive technology partners uniquely positions Iron Bow to target the right solution to ensure your successful business outcome. We partner with our clients from planning and implementation through ongoing maintenance and management to deliver solutions that are strong, flexible and on target. Iron Bow Technologies is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.